Your website,
always ready to help.
Every question answered. Every visitor guided. Qmatic AI Chat sits on your website 24/7 — answering from your knowledge base, booking appointments, and guiding visitors to arrive prepared.
Built for enterprises across sectors
Pick a sector to open its tailored landing page — the chatbot is live and ready for sector-specific questions.
DMV, Tax Offices, City Services, Universities, Municipality, etc.
Pharmacies, Labs, Clinics, Hospitals, etc.
Telco, Boutiques, Multi-brand retails, Supermarkets, Post offices, etc.
Bank chains, Credit unions, Insurance companies, etc.
The help your visitors need, the moment they need it.
Customers visit your website looking for answers — opening hours, required documents, which branch to go to, how to book. If they cannot find what they need, they call, they visit unnecessarily, or they give up.
Answers questions and books appointments
No need to call or visit first. Customers get answers and book appointments directly in the chat — reducing unnecessary contact and first-visit failures.
Guides visitors to arrive prepared
Directs customers to the right service, right branch, and right documents before they arrive — so every visit counts and nothing is wasted.
Promotes online and app services
Actively surfaces available digital channels — reducing unnecessary in-person visits and shifting demand to lower-cost service touchpoints.
Available 24/7, instant responses
Every conversation is answered immediately, day or night — no hold times, no missed enquiries, and no waiting for office hours.
Accurate and consistent responses
Powered by your knowledge base, AI Chat ensures information is always current, correct, and standardised — reducing errors and repeat contacts.
Free up staff for complex cases
Human teams focus on high-value interactions while AI Chat handles FAQs, appointment queries, and routine service requests around the clock.
Ask the AI like a real visitor would.
Tap a prompt below to send it to the live widget — or open the chat in the bottom-right corner and start your own conversation.
A premium AI layer for the entire customer journey.
Six capabilities working together — from first question to confirmed appointment.
AI service matching
Understands natural language and matches visitors to the right service — no menus, no decision trees, no confusion.
Appointment booking
Shows available time slots and books directly through Orchestra — 24/7, no redirect, no extra steps for the visitor.
FAQ answers
Answers questions instantly from your uploaded knowledge base. Consistent, accurate responses every time.
Multi-language
Responds automatically in the visitor's language. No configuration needed — it just works.
Visitor satisfaction score
Real-time satisfaction tracking with thumbs up/down on every response. See scores per branch, per session, and over time.
White-label ready
Fully branded to match your identity. Customise colours, logo, title, and welcome message for any client or branch.
See what's actually happening.
Track conversation volume, average duration, successful outcomes, bookings, escalations, and satisfaction — all in one dashboard. Drill into any session to see the full interaction record.
| Time | Subject | Outcome | Branch | Dur | Msgs |
|---|---|---|---|---|---|
| 12 Jun 09:41 | Book appointment | Booking | Stockholm Central | 2m 15s | 11 |
| 12 Jun 09:38 | Reschedule visit | Booking | Gothenburg West | 1m 42s | 8 |
| 12 Jun 09:35 | Opening hours today? | FAQ | — | 18s | 3 |
| 12 Jun 09:31 | What docs for passport? | FAQ | — | 45s | 5 |
| 12 Jun 09:28 | Cancel my booking | Booking | Malmö East | 1m 08s | 6 |
| 12 Jun 09:24 | Queue status | FAQ | — | 12s | 2 |
Set up in 3 steps.
Embed on any website in minutes.
Connect Orchestra
Enter your Orchestra domain and authentication token. AI Chat connects to your live appointment data instantly.
Upload your knowledge base
Drag and drop your FAQ documents — PDF, DOCX, or Markdown. The AI automatically processes, chunks and indexes your content.
Embed the widget
Copy one script tag. Paste it on your website. Done — the chat widget is live and ready to serve visitors.
Designed to process data securely.
We safeguard privacy for your organisation and the people you serve.
No conversation content stored beyond transcripts
Conversations are processed in real time. Only text transcripts are retained — no raw audio or session recordings are stored outside the platform.
Your data is never used to train AI
Qmatic does not use customer conversation data to train its AI models. User data remains confidential and is never shared externally.
Regionally hosted and data-sovereign
AI hosting and data are processed and stored in Europe or your selected region, with enterprise agreements ensuring compliance.
ISO 27001, ISO 9001 and GDPR compliant
All information is handled in accordance with the highest security standards. We continually strengthen our practices.
Regular penetration testing
Qmatic runs regular penetration testing with independent security firms to assess controls and identify vulnerabilities.
Role-based access controls
Access can be delegated to limit which staff members can view conversation transcripts and configuration settings.
End-to-end encrypted conversations
All conversations are protected in transit using TLS, ensuring data integrity and confidentiality throughout every session.
Wherever people meet services.
See what Qmatic AI Chat could do for your team.
Contact your local sales representative or visit qmatic.com to learn more about Qmatic AI Chat.